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Term & Conditions 2014
Bookings & Request
Send all requests to booking@ecelaspanish.com.
We guarantee that we will always answer within 24 business hours.

The program
First day of Classes: 

Students must to know:
  • Classes may be in the morning or in the afternoon depending of the number of students and their Spanish levels.
  • The placement test takes place at 08:00 am on Monday
  • The first Monday there is a welcome orientation lunch at 13:00hrs.
  • The arrival phone number support of the school.  
Classes:
  • In case that the student asks for a different service than the one the agency booked. The student must have a voucher, invoice or any kind of document of the agency that explains the services that they bought for you.
  • Spanish Level: The students will be placed in the level that the school determines after the placement test.
  • Level Test: to be approved the next level students must to have at least a 75% score. The second and last chance to approve is to take a special test the next Monday at 08:00hrs and they need to approve it with an 85% score.
  • The teachers may vary every week.
  • If a student loses the class textbook, they will need to buy a new one for USD $10.
Housing:
  • In order to match the housing correctly we need to know:  Age, sex, profession, an approximate of your Spanish Level.
  • Special Requests: We need to know in advance at least 21 days any special requests that you might have, like a special diet, allergic,  medical treatment, etc.
  • Check In: for program including accommodation, you must to send your flight arrival information two weeks prior to the start of the program.  If you do not send it, the Chechk In is by default between 16:00 - 18:00hrs.
  • If the students break rules of their accommodation, they may be removed from the house without any refund.
CHANGE & CANCELLATION TO THE BOOKING BEFORE THE PROGRAM STARTS: 
ECELA reserves the right to charge an administrative fee of US$75 each time the course, accommodation or any other service is changed or postponed after the ECELA Booking Form has been submitted. This also includes requests for changes whilst the student is at school. Requests should be made in writing two (2) weeks before the requested change or postponement.

Program Cancellation:
60 days and more: no fees
59 - 30 days U$100
29- 7 days U$200
6 days and less 50% will be charge. (max 2 weeks program)

Special Programs (Medical Shadowing, Internship, Volunteer): 
• Notice more than three months before the start date: no fee
• Notice change less than three months before the start date: $75 (When possible, depending on school location)
• Notice Cancellation less than three months before the start date: 
• Voluntary Program (when paid): $195
• Internship Program: $200
• Medical Shadowing: $200 

NOTES: 
Start date: it’s the arrival date to the first location in which you are enrolled for our courses.

For cancellations made within two weeks before the program’s start date there is a $100 penalty.
After a course has started there is no refund for any program or service, this includes full and/or part cancellations.

CANCELLATION AND CHANGES AFTER THE START DATE: 
Any request will be official only by email or fill out form
Santiago: santiago@ecela.com
Buenos Aires: bsas@ecela.com
Lima: lima@ecela.com
Viña del Mar: vdm@ecela.com
Mendoza: mendoza@ecela.com
Cusco: cusco@ecela.com


CANCELLATIONS: 
• Programs are not refundable
• Students arriving after the booked course starts will not be refunded for any unused portion.
• All programs are transferable to another person of your choice, if you are not able to make your trip or finish your program. 

PROGRAM CHANGES:

Regular Spanish Programs

• FREE school location change. Notice in writing at least two weeks before.
• If you choose to change a part or the entire scheduled program, we will refigure your invoice and you will be charged a $75 (US dollars) processing fee.
• If you choose to cancel your program, you are eligible for a 100% refund toward a future program, minus a $75 processing fee.  
• Any change or cancellation must be done with at least 1-week notice.
• Any program change will depend on availability.

Additional Services to the Spanish Programs (Medical Shadowing, Internships, Volunteer): 
Special programs cannot be changed or cancelled after the start date. 
Cancellation of a course by the school: 
• If the school has to cancel a course before the start date, the full amount received will be refunded.
• If the school has to cancel a course after the start date, the full amount of the remaining scheduled program will be refunded.
• If the school has to cancel the course due to breach of contract by the student, no payment will be refunded. 


NOTES: 
• Refunds will be done by credit card or cash depending on how you paid for your program. In general, this process takes 5-7 business days. 

Payments:
  • Payment is due at least 2 weeks before the student’s arrival.
  • We reserve the right to apply interests on late payments and cancel all of the student’s future enrolments or running programs if the payment is not received on time.
  • Late payment might result on reduction of future commissions and/or no admission of the student or cancelling of the current program.
  • Commission is not applied to the registration fee.





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skype: booking.ecela / Phone USA: +1 7863758098
Buenos Aires: 54 (11)-4827-9228, Mendoza: 54 (261) 423-4250 /
Santiago: 56(2) 9186-730, Viña del Mar: 56(32)-320-5372 / Lima: 51 (1) 241-0918,
Cusco: 51(84) 984-917-707 / Fax: USA 1(866)310-5327